Business Partner Customer Experience Insights
What's the role?
We are looking for a driving force to join our Customer & Market Insights department within the Customer Experience Insights team. From advocating the use of state-of-the-art market research methods to following through on the implementation of our recommendations, the business partner’s focus is to sharpen the overall mission of our team.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a business partner within the Customer Experience Insights team you act as an ambassador of the customer to inspire strategic plans. By developing solid research plans, selecting the appropriate techniques and partners, translating research findings into business recommendations and converting clear facts into strategic insights you will ultimately guide the customer experience in our markets. As a change agent you will advocate the use of best in class methods within our field in order to increase our competitive advantage. With a customer-oriented mind-set and can-do attitude, you support the development of our shared knowledge platform.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.
Why should you apply?
Every day we imagine new ways at HILTI to solve the challenges our customers face, we never stop to improve. In our Customer & Market Insights department, you will become part of a never changing environment where you will have the chance to develop yourself as a strategic business partner. You are passionate to make an impact on the strategic direction of the customer experience process by offering market research solutions to market needs. This role will offer you an opportunity to drive change by further shaping our research tools and methods and by building a strong network with our key stakeholders.
What you need is:
- MBA/master’s degree in business, marketing, market research required
- 5-7 years’ market research experience (quantitative and qualitative), customer loyalty and brand tracking experience preferred
- Excellent stakeholder management skills, being keen on driving impact across different markets
- Strong persuading, influencing and negotiating skills
- Excellent English written, presentation and oral communication skills
Hilti is an equal opportunity employer.