Business Partner Customer & Market Insights (m/f/x)

Liechtenstein, Schaan
Reference No: WD-0008216

What's the role?

We are looking for a driving force to join our Customer & Market Insights team which has the mission to give our customers a voice and to bring in the outside-in perspective. The team follows the motto: From facts to insights to impact. The customer & market insights team is part of the Hilti Corporate Development team.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a business partner within the Customer & Market Insights team you act as an ambassador of the customer to inspire strategic decisions. By developing solid research plans, selecting the appropriate techniques and partners, translating research findings into business recommendations, and converting clear facts into strategic insights you will ultimately guide the customer experience in our markets.

As a change agent you will advocate the use of best in class methods within our field to increase our competitive advantage. With a customer-oriented mind-set and can-do attitude, you play a vital role in driving customer centricity at Hilti.

CAREER - Our global head office is a multicultural workplace extraordinaire, with 65 different nationalities working with a shared set of values and mindset.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.

Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.

Why should you apply?

Every day we imagine new ways at HILTI to solve the challenges our customers face, we never stop to improve.
You are passionate to contribute to that mission by offering market research solutions to business needs and driving change by further shaping our research methodologies. You have thirst to learn, courage to challenge and desire to develop things, including yourself. You’re looking for a company that gives you the opportunity to pursue your interests across functions and geographies, where a job title is not considered a destination but the starting point.

What you need is:

  • You have 5-7 years proven experience in the market research area (on agency side or in-house) and with a variety of qualitative and quantitative market research solutions, tools and methods; experience in the B2B sector is an asset
  • You hold an MBA/Master's degree in business, marketing, market research or related fields
  • Your working style is proactive and solution-oriented, and you stand out with analytical and organizational skills
  • You have strong interpersonal capabilities to successfully perform in a global matrix environment and to manage stakeholders
  • You are a strong communicator who inspires discussions and promotes the team’s vision with fluency in English

Does this sound like you? We look forward to your application! To learn further you can also view the profiles of the hiring managers
Catrin Klein: Head of Customer & Market Insights (
Lena Grau: Head of Customer Experience Insights (
Karol Zyskowski: Head of Product & Innovation Insights (

Hilti is an equal opportunity employer.

Similar Jobs at Hilti

Corporate Development / Market Research

Want to break the routine? Our office-based roles put you at the cutting edge of corporate innovation, where the culture is dynamic, the pace is fast and you get to sit in the driver’s seat.