Global Customer Market Insights Business Partner (m/f/x)

Liechtenstein, Schaan
Reference No: WD-0008216

What's the role?

We are looking for a strong professional to join our Product & Innovation Insights team at Hilti headquarters as a business partner for several global categories to support them with customer and market insights along their business development journeys - from customer understanding, through new products and solutions development, to market deployment and evaluation.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a business partner within the Product and Innovation Insights team you act as a true business consultant who inspires, challenges and verifies strategic plans with the fact-based customer and market insights. By converting facts into insights and recommendations, you will ultimately guide the innovation processes at our strategic business units (BUs). You will promote the use and embed professional market research methods and help to translate research findings into actions. You will directly cooperate with the experienced multifunctional teams to balance their great passion with customer-centric approach. But the true partnership goes even beyond that: there are cross-BU initiatives as well as opportunities to initiate and drive your own projects.

CAREER - Our global head office is a multicultural workplace extraordinaire, with 65 different nationalities working with a shared set of values and mindset and so is our team.

What do we offer?

We offer you a unique place to work, where you are part of a creative and diverse team. We give you many opportunities to develop yourself and we will support you in shaping your individual career path. Join our positive team spirit!
Our Headquarters is located in Schaan, in the beautiful and mountainous Rhine Valley. We offer state-of-the art office spaces, a staff restaurant with a variety of healthy food, coffee corners, an in-house gym with a relaxation room and so much more. Additionally, Hilti e-bikes are readily available for you to use free of charge! It is in close vicinity to a direct train stop for easy commuting to the Swiss and Austrian borders.
We want you to work your best and offers such as flexible working/part time arrangements, free parking slots and day care for your children are just some of the ways we do that.

Why should you apply?

Every day we imagine new ways at HILTI to solve the challenges our customers face, we never stop to improve. In our Customer & Market Insights department you will have the chance to develop yourself as a strategic business partner. You will have direct impact on shaping customer insights culture and driving customer centric organization.

What you need is:

  • MBA or master’s degree in business, marketing, social science or other relevant required
  • 5-7 years of market research experience (quantitative and qualitative) within a product and innovation driven environment
  • Demonstrate critical thinking, general business understanding and customer centric attitude
  • Enjoy uncovering and understanding customer needs
  • Passion to make an impact on the strategic direction
  • A true entrepreneurship to set up directions, challenge ideas, involve and inspire others
  • Strong persuading and influencing skills
  • Effective team player skills
  • Excellent communication skills in English in writing, presentation and speech

Does this sound like you? We look forward to your application! To learn further you can also view the profiles of the hiring managers
Catrin Klein: Head of Customer & Market Insights (
Karol Zyskowski: Team Lead Product & Innovation Insights (

*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.

Learn more about us:
Learn more about our sustainability efforts:

Hilti is an equal opportunity employer.

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