Software Risk & Quality Manager
What's the role?
Own and continuously improve quality system, processes and risk framework for Hilti’s customer software, from early concept definition to release, ensuring the highest quality SW to Hilti’s customers, while at the same time preventing and mitigating Hilti’s risks.
Interact with all SW functions, internal and external business partners and key stakeholders on a global scale.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Define, develop, implement, ensure adherence and measure execution of the risk framework and quality system for Hilti’s customer software, in close alignment with the product management and development teams.
Manage quality risks and ensure SW product compliance with customer requirements in line with the high Hilti quality standards. Coordinate defect management, root cause analysis and corrective action / preventive action planning throughout the value chain. Drive continuous improvement to the quality and risk management system and processes. Coach teams in living and applying defined processes, holding them accountable through regular reviews. Coordinate and support process and system reviews, penetration tests and audits.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.
Why should you apply?
Do you care about high quality SW? Do you take pride in customer delight?
Are you meticulous, pragmatic and detail oriented towards understanding and addressing the root cause of a problem? At the same time, can you think strategically and develop all-encompassing quality systems and risk frameworks? Then you may be the person we are looking for!
What you need is:
- Solid educational background in the area of SW or related subject, master degree preferred
- Working experience in SW quality systems and risk management for commercial software, along with systematic working process definition and implementation
- Proven track record in naturally applying methodologies like RCA, CAPA, 5 Whys, Ishikawa and others in your daily work
- Global citizen with open mindset, used to working in a multi-cultural team across multiple locations
- Strong analytical thinking and problem solving skills